Privacy Policy

Privacy Policy for Wilworks Renovations Ltd.

Effective Date: September 23, 2025

Wilworks Renovations Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide to us through our website, lead forms, and interactions on platforms like Facebook and Instagram.

1. Who We Are

Wilworks Renovations Ltd. is a residential renovation and waterproofing company based in Oshawa, Ontario, serving clients across Durham Region. You can contact us at:

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address

  • Postal code or location

  • Details about your project or property

  • Any additional information you voluntarily submit via lead forms, contact forms, email, or phone

We may also collect anonymous technical information such as your IP address, browser type, and device type through cookies or tracking tools for performance and analytics purposes.

3. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide service quotes

  • Book on-site assessments or consultations

  • Communicate project updates and scheduling

  • Send promotional messages, seasonal offers, or reminders (with your consent)

  • Improve our services and website experience

We do not sell your personal data to third parties.

4. How We Share Your Information

We may share your information with:

  • Our internal staff and subcontractors involved in your project

  • Third-party service providers (e.g., CRM platforms, email tools, or Facebook Lead Ads) strictly for business operations

  • Legal authorities if required to comply with Canadian laws or court orders

All third-party providers are required to maintain the confidentiality of your information.

5. How We Store and Protect Your Information

We store personal information in secure digital systems with appropriate safeguards to prevent unauthorized access, disclosure, or misuse. Access to your data is limited to authorized personnel only.

6. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate data

  • Withdraw consent to marketing communications

  • Request deletion of your personal data, subject to legal or contractual obligations

To exercise any of these rights, please contact us at wilworks@hotmail.com.

7. Cookies and Tracking Technologies

Our website may use cookies to improve user experience and track website performance. You can disable cookies in your browser settings, though this may affect how our site functions for you.

8. Third-Party Links and Content

Our website or forms may include links to third-party websites (e.g., social media platforms, embedded videos). We are not responsible for the privacy practices of these third parties.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The latest version will always be posted on our website.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

Wilworks Renovations Ltd.
Email: wilworks@hotmail.com
Phone: (289) 939-1389